Frequently Asked Questions

After I order the Protonics G3, how long will I receive my system?

Orders are fulfilled directly from our manufacturer in the United States. We are currently in a pre-launch order taking status... any orders placed during this initial launch will take 6 -8 weeks to deliver and we only have limited stock at this time. When you place your order you will receive an tracking number via email when it ships. You may also speed up your shipping for an extra fee.

What if I purchase a Protonics G3 through a Protonics Influencer Program link?

You will receive a $100 discount in addition to a 30-day money back guarantee.

What is the breakage warranty of the Protonics G3?

The warranty for any structural breakage is two years from the date delivery, and (replaceable) foam pads for 6 months from the date of delivery.

What is the Protonics G3 made out of ?

The Protonics G3 uses patented resistance pads that were first developed for the NASA Space Shuttle Program, to have the least amount of "slip-stick" for a smooth resistance to movement. In addition, the system uses various hi-tech glass filled nylon and other proprietary materials, along with neoprene foam and padding.

Is the Protonics G3 made in the USA?

We are very proud that the Protonics G3 is manufactured in the USA in Lincoln, Nebraska.

Where can you currently ship to in the world?

Currently, the Protonics G3 is just available to order online and ship to countries in North America, although special exceptions may be made by calling 833-562-7200.

What age can wear the Protonics G3? What sizes are the Protonics G3?

The Protonics G3 is for teens and adult only, and the size can be initially adjustable to fit all.

Why is the Protonics G3 is always put ONLY on the left leg?

The Protonics G3 is placed ONLY on the left leg due to how the organs are placed throughout the body. This influences the left pelvis to tip forward more then the right pelvis, which is key as to why the body becomes biomechanically unbalanced. By placing the Protonics G3 on the left leg, the left pelvis is moved to a more neutral biomechanical position.

What are the Protonics G3 Repositioning Exercises?

Protonics Repositioning Exercises usually will take less than 5 minutes. The exercises must be done correctly to isolate the hamstrings and inhibit over-activity of the hip flexors during flexion. The three positions to flex your left leg 90 degrees (for 10-15 reps) are as follows (SEE VIDEOS HERE)

Seated, while pushing thigh down into the attached foam bolster.
Prone, (Laying on your stomach), with removeable bolster placed under the left front thigh, and a pillow under the stomach, while pushing thigh into the surface.
Standing, while keeping the left knee behind the right knee through the complete motion.

What should the resistance program be set at for the Repositioning Exercises?

Initially, users set the resistance program in the low or medium range to do the repositioning exercises, with an increase to the high level only if hamstring activation is not achieved at lower levels. Never set the program beyond the high range! The key is to have the setting about one notch below where the user would cramp up if properly isolating the hamstrings. If your hamstrings are cramping up, stop and lower the setting at least one notch.

What should the resistance program be set at for the Retraining Gait (Walking)?

Typically, users set the program in the low range to do Retraining Walking. The key is that you walk correctly upright, striking the heal first, then rolling through the toes. You typically would not feel this resistance during walking, but since the hamstrings are still activating, this impedes the hip flexors from over-activating, which will put you in the improper biomechanical pattern. (SEE VIDEOS HERE)

How long do I walk with the Protonics G3 in the Retraining mode?

You can walk at a LOW setting (four or lower) for anywhere from five minutes or more on a treadmill, to up to one hour, just walking around the neighborhood or house on a level surface.

How many times do I perform the Repositioning Exercises and Retraining Walking on a weekly basis?

We recommend doing the Repositioning Exercises and Retraining Walking at least twice a day to start out. As you start to maintain the proper biomechanical pattern longer after removing the system, you can reduce usage to once a day, and to eventually only prior to, and/or after activity that tends to put you in the improper biomechanical pattern, which could be every other day, to every week or longer.

How long do I use the Protonics G3 if I get results and feel good?

The Protonics G3 will (in most cases) always be needed for maintenance to maintain proper biomechanical position that can be affected with future activities. Usually after two - four weeks the system will only need to be used prior to and/or after an activity that may promote an improper biomechanical balance.

Can I run or workout with the Protonics G3 attached?

Since this is not a brace, but a biomechanical balance system, it is meant only to be used prior to, or after any running, but with limited exercises (like squats), you can be use the system attached to help keep you in the proper position.

Is it normal to feel a little pain in the hamstrings after using the Protonics G3?

Yes, you may feel some slight pain in the hamstrings or lower back after Protonics G3 Repositioning Exercises, as your hamstrings will be activating much more than usual at first, which you will feel just like any other muscle you exercised more than normal.

Are there any contraindications or precautions using the Protonics G3?

If you have had a recent injury to your knee, hip, or back, or if you are pregnant, you will want to consult your physician before using the Protonics G3.

If I have questions, how do I contact you?

You can either email support@protonics.info, or call toll free 1-833-562-7200